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TENANTS

Information for tenants

The range and quality of the rental properties available through is unrivalled in Swansea. Our efficient lettings procedures and dedicated customer services ensure that we provide tenants with the best letting package.







Landlords and tenants often make decisions based on cost but it is important to ensure you ask your agent for details of the organisation they are regulated by and whether or not they are covered by a client money protection scheme. All agents regulated by ARLA/NFOPP, the Law Society, NALS and RICS maintain and operate separate designated client accounts where your money is held completely separate from the operating funds of the firm. If the agent you are using cannot provide you with the assurance of knowing they are covered by a client money protection scheme the question you need to ask is why not?



Available Property in Swansea






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The Lettings Process

Our agents ensure that existing and new tenants are looked after at every stage of the lettings process. Our chauffeured property viewings and efficient rental agreement procedures make the process smooth and efficient. Our dedicated 24 hour customer service line means that we are always on hand to assist with any problems. The lettings process at is designed to be as smooth as possible, taking you through finding the right property to signing a rental agreement with the minimum of hassle.



Finding the right property in Swansea



Not got the time to come to the office for a face to face interview - no worries! Our website allows you to enter your details at a time and place that is convenient to you with our property alert section. Here you can enter some brief details and with the click of a button you are immediately receiving texts and emails of properties that match your property search criteria.

Once you have registered with our lettings agency we will keep you informed of any rental properties fitting your requirements as soon as we receive them.

Not got access to the internet, -no worries! New rental properties in Swansea become available every day and all our prospective tenants can pick up a paper copy from our office or be sent our regular property bulletins, making you aware of any new rentals on the market. So if your preferred method of communication is face to face, email, text, phone or post, we cover it all.



Viewings

Prospective tenants are always accompanied on viewings, partly to ensure the security of the rental property, but also so that we can find out more about the features that interest you within the property and suggest alternative properties to let that may better suit your requirements.



Rental Agreements





After the initial term of the tenancy has reached its end, you will usually be given the opportunity to renew the letting for a further period.


Bills Inclusive Fair Use Policy

Click here for a copy of our Bills Inclusive Fair Use Policy

Inventory and Routine Visits


Customer Service

We use a number of respected tradesmen across Swansea who are able to deal with every eventuality, ensuring your tenancy runs as smoothly as possible.



Letting FAQ's

Whether you are letting for the first time or have lived in many rental properties before, there are always many questions which you need to ask regarding everything from who is responsible for utility bills to where the back door key should be found, please click on our link below:

                                                                             

This section aims to answer as many of these as possible to make your rental experience smooth and efficient. You can find a list of our tenants fees here.





                           UniGaff: working in partnership with Virgin media ensures tenants can obtain great deals for
                                                                                       telephone, broadband and cable tv



          UniGaff: working in partnership with Glide ensures tenants can obtain great deals for their gas and electric bills

                                                              

                                          

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