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TENANTS



Information for tenants

The range and quality of the rental properties available through UniGaff is unrivalled in Swansea. Our efficient lettings procedures and dedicated customer services ensure that we provide tenants with the best letting package.
Many of our landlords hold “Accredited Status”. To become accredited, Landlords must sign up to a Code of Conduct, declare that they are Fit and Proper and successfully complete a development course. Tenants can be confident that their property will be well managed. UniGaff are also members of The Property Ombudsman Scheme. This is a free, fair and independent service for dealing with unresolved disputes between member agents and tenants and landlords of property in the UK.



Available Property in Swansea


UniGaff has a wide range of property throughout Swansea, Our lettings procedures ensure that we carefully match each tenant to a choice of properties particularly suited to their requirements.




Student Area Map


If you are new to Swansea you may wish to click on the icon in order to view our area map, highlighting University College Swansea and Swansea Met. You may also access the area map by clicking on the link at the top of each page.




The Lettings Process

Our agents ensure that existing and new tenants are looked after at every stage of the lettings process. Our chauffeured property viewings and efficient rental agreement procedures make the process smooth and efficient. Our dedicated 24 hour customer service line means that we are always on hand to assist with any problems. The lettings process at UniGaff is designed to be as smooth as possible, taking you through finding the right property to signing a rental agreement with the minimum of hassle.



Finding the right property in Swansea


When you choose to let a rental property through UniGaff , our agents will conduct a brief interview with you, taking note of the features that you are looking for in a rental property. We will find out your rental property requirements and then match these to the properties currently available from our city centre lettings agency.
Not got the time to come to the office for a face to face interview - no worries! Our website allows you to enter your details at a time and place that is convenient to you with our property alert section. Here you can enter some brief details and with the click of a button you are immediately receiving texts and emails of properties that match your property search criteria.

Once you have registered with our lettings agency we will keep you informed of any rental properties fitting your requirements as soon as we receive them.

Not got access to the internet, -no worries! New rental properties in Swansea become available every day and all our prospective tenants can pick up a paper copy from our office or be sent our regular property bulletins, making you aware of any new rentals on the market. So if your preferred method of communication is face to face, email, text, phone or post, we cover it all.



Viewings


Once you have decided on a number of rental properties that may suit you, one of our negotiators will accompany you to view each apartment or house at the earliest opportunity.

If you are short of time or transport is a problem, we can pick you up from your home in Swansea and take you directly to the rental property, returning you again in our chauffeured car after the viewing.

Prospective tenants are always accompanied on viewings, partly to ensure the security of the rental property, but also so that we can find out more about the features that interest you within the property and suggest alternative properties to let that may better suit your requirements.



Rental Agreements

Once you have decided upon your preferred new property to rent in Swansea, our agency will draw up a suitable rental agreement, taking into account the needs of both landlord and tenant. We will also require personal references from you, which we will then follow up before the tenancy can commence. We will also require a suitable guarantor who we will require both financial and personal references for.


A bond, usually representing one month's rent, will be required prior to taking residence in the property. This money is not held by UniGaff but is held independently by the Deposit Protection Service (DPS) for the duration of the tenancy. The DPS guarantee that tenants will get their deposits back at the end of the tenancy, if they meet the terms of the tenancy agreement and do not damage the property.



After the initial term of the tenancy has reached its end, you will usually be given the opportunity to renew the letting for a further period.




Inventory and Routine Visits

Before a tenancy commences, our agents will conduct a full survey of the rented property and compile a comprehensive inventory of all fixtures and fittings. This is a vital document for both landlords and tenants and prevents any disputes arising at the end of the rental term.

During the tenancy, UniGaff agents will also conduct a professional routine visit of the property every four months to ensure that any loss or damage is documented and give the tenant the opportunity to raise any problems.






Customer Service

UniGaff has a dedicated 24 hour customer service centre to enable us to deal with any arising problems quickly and efficiently. If an emergency should occur within your property at any time of the day or night, our agents in Swansea are on hand to arrange any suitable maintenance that we consider necessary.
We use a number of respected tradesmen across Swansea who are able to deal with every eventuality, ensuring your tenancy runs as smoothly as possible.



Letting FAQ's

Whether you are letting for the first time or have lived in many rental properties before, there are always many questions which you need to ask regarding everything from who is responsible for utility bills to where the back door key should be found, please click on our link below:

Tenant FAQ (text only)

This section aims to answer as many of these as possible to make your rental experience smooth and efficient.